题目内容：
Dear Sirs, On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer’s ink from you. When we received this order, we found that the bottle were broken, and that the ink from the bottle had damaged all six packs of paper.
We should be grateful if you would replace these items, or arrange to credit us with their value.
Yours sincerely,
Miguel Gomez
Office Manager
Write a reply to your customer
Thanking him for his letter
Apologising
Saying what you are going to do about his complaint
Promising better service in future.
Write 60-80 words
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