题目内容：
In this part of the test you are given a discussion topic. You have 30 minutes to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic.For twocandidates
Qualified Service Your company is deciding to monitor the quality of service provided. You have been asked to help with this.
Discuss the situation together, and decide:
~ what are the ways to monitor the quality of service
~ what measures the company can take to improve the quality of service.
For three candidates
Qualified Service Your company is deciding to monitor the quality of service provided. You have been asked to help with this.
Discuss the situation together, and decide:
* what are the ways to monitor the quality of service
~ what measures the company can take to improve the quality of service
~ what benefits qualified service can give to the company.
Follow-on questions
~ How can a company provide value to its customers?
~ What do you think a company can do to solicit feedback from customers?
~ Do you think customers' complaints will benefit business? (Why/Why not?)
~ What do you think a company can do to provide valuable service to customers?
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