题目内容：
Questions 36 to 45 are based on the following passage． Travel websites have been around since the l990s，when Expedia，Travelocity，and other holiday booking sites were launched，allowing travelers to compare flight and hotel prices with the click of a house．With information no longer___ 36 ___ by travel．agents or hidden in business networks，the travel industry was revolutionized，as greater transparency helped___ 37 ___prices．
Today．the industry is going through a new revolution--this time transforming service quality．Online rating platforms___ 38 ___ in hotels，restaurants，apartments，and taxis--allow travelers to exchange reviews and experiences for all to see Hospital it)．"businesses are now ranked，analyzed，and compared not by industry ___39 ___ ，but by the very people for whom the service is intended--the customer．This has___ 40 ___a new relationship between buyer and seller. Customers have always voted with their feet; they can now explain their decision to anyone who is interested. As a result, businesses are much more ___ 41 ___ , often in very specific ways, which creates powerful ___ 42 ___to improve service.
Although some readers might not care for gossipy reports of unfriendly bellboys (行李员 ) in Berlin or malfunctioning hotel hairdryers in Houston, the true power of online reviews lies not just in the individual stories, but in the websites' ___ 43 ___ to aggregate a large volume of ratings.
The impact cannot be ___44 ___ Businesses that attract top ratings can enjoy rapid growth, as new customers are attracted by good reviews and ___ 45 ___ provide yet more positive feedback. So great is the influence of online ratings that many companies now hire digital reputation managers to ensure a favorable online identity.
A. accountable
B. capacity
C. controlled
D. entail
E. forged
F. incentives
G. occasionally
H. overstated
I. persisting
J. pessimistic
K. professionals
L. slash
M. specializing
N. spectators
O. subsequently
第(36)题__________
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